Read ALL of the simple steps below to retrieve your BlackBerry MEP
•On the BlackBerry home screen type: ALT+E+S+C+R (For the 8100/9100, press ALT + R + A + C + E)
•You will come to the “Help Me!” screen (DO NOT EXIT THE SCREEN)
•Fill in the info shown on the phone into the calculator below (Device PIN, App Version, Uptime). The key will automatically populate
| PIN | |
| App Version | |
| Uptime |
Your key is:ENTER DATA ABOVE |
•Type this key CAREFULLY into the phone (you will not be able to see what you’re typing onscreen). Remember to press the ALT key for numbers.
•As soon as you’ve entered all 8 characters of the code you will see the ‘Engineering Screen Contents’ menu

•Scroll down to ‘OS Engineering Screens’ and select it
•Scroll to ‘Device Info’ and select it
•Scroll to the bottom and you will see the phone’s MEP info (NOTE: If we’ve asked you to provide this, provide it a format like “MEP-04598-005″)